Email FSR

Customers who are not registered at airline system have to call airline helpdesk or use the web function to track the status of their shipments. This means additional work load for the airline helpdesk and at the same time more work for the customer as he can only track one shipment at a time. Also, the customer in most cases needs to consult different web pages for different airlines.

In order to solve this problem, TRAXON Europe offers now a new service Email FSR.  Forwarder or shipper who has no EDI connection can use email to send the status request to TRAXON Europe, and we will answer your email with the airline status information.

There are two different options to set up this service:
Option 1: For each airline, there can be one dedicated TRAXON email address.
Option 2: There will be one neutral email address which can be used to request the status of all airlines.

If no AWB number could be retrieved, an error mail will be directly generated. The error mail contains an appropriate error message and the original mail text. The same happens if an AWB number can not be associated with an airline.

The forwarder / shipper do neither have to consider FSR format (EDIFACT, Cargo-IMP) nor routing.
 
Features / Status Events covered
• Booked on a flight (BKD)
• Received from shipper (RCS)
• Received from airlines (RCT)
• Manifested on a flight (MAN)
• Prepared for loading (PRE)
• Departed on a flight (DEP)
• Received from flight (RCF)
• To be transferred to another airline (TRM)
• Transferred to another arline (TFD)
• Notify about arrival (NFD)
• Arrival documents (AWD)
• Reported by customs (CRC)
• Cleared by customs (CCD)
• Delivered to consignee or agent (DLV)
• Door-delivered to consignee (DDL)
• Discrepancy reports (DIS)

Characteristics:
•   registration with the airline or with TRAXON Europe required from forwarder / shipper  side.
• Multiple requests in a single Email possible.
• One eMail answer per Air Waybill number.

Benefit
for the forwarder:
• Zero-cost service
• No expensive, time consuming phone calls required anymore
• Forwarder can provide a tool for his shipper customers to keep them informed about the   status of their shipments.

for the airline:
• Less work load for the airline’s call center as status can be requested via email and   hence, cost savings.
• Provide status infos to the customer even if the call center is not on duty.
• Additional customers for the airline since the users of this service will most likely   not be registered yet
• Could be especially interesting is an airline is entering a new geographical market and   does not have any infrastructure and network in place in this country.